Case Study Highlights Innovorg’s Skills-Based Approach Boosts Customer Satisfaction and Employee Engagement
Vancouver, British Columbia – July 31, 2024 – Innovorg, the only skills building and workforce optimization platform for cloud and data center companies, announces today the publication of a case study with its customer and partner CloudLinux, the Platform for Linux Web Hosting. The case study highlights the successful implementation of Innovorg’s platform and comprehensive skills-based approach at CloudLinux, resulting in significant improvements in employee satisfaction and customer support quality.
CloudLinux, the developer of the only commercially-backed operating system optimized for hosting providers managing shared hosting accounts, partnered with Innovorg to address critical challenges in its Global Customer Experience organization. These challenges included difficulties in recruiting and developing talent with appropriate technical and soft skills, identifying individual skills gaps, and effectively managing a highly distributed remote workforce.
Innovorg’s solution included:
- Establishing clear standards for technical, soft, and functional skills required for each role
- Enhancing new employee onboarding processes
- Implementing structured knowledge assessments
- Identifying skills gaps and delivering training needs analysis
- Clarifying skills expectations and providing tools for skill development
- Delivering individual employee scorecards
- Aggregating and curating AI-driven individualized training content
“We’re thrilled with the transformative impact our partnership with CloudLinux has achieved,” said David Mello, CXO of CloudLinux. “I would emphasize this is not just a platform, this is what I would call a solution, which includes professional services that the Innovorg team provided to do a lot of the stuff we simply didn’t know how to do and would have taken us three times as long. The job satisfaction has soared compared to what it was.”
Key outcomes of the partnership include:
- Customer satisfaction scores improved from the 70th percentile to the 90th percentile
- Job satisfaction among employees soared after implementing the new training program
- Enhanced information sharing across CloudLinux’s global workforce of over 300 remote employees
According to Innovorg’s Founder and CEO Elya McCleave, “The success of this partnership is particularly significant given the current challenges in workforce development. Recent studies show that 46% of newly-hired employees fail within 18 months, and 87% of companies report having skills gaps in the workplace or expect to have them within a few years. Innovorg’s approach addresses these challenges head-on, offering a comprehensive solution that goes beyond a simple platform to include professional services and expertise in guiding companies through the complex process of workforce transformation.”
To read the case study in its entirety, click here.
For more information about Innovorg visit: www.innovorg.com.
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About Innovorg
Innovorg, the only skills building and workforce optimization platform for cloud, hosting, and data
center teams. Founded in 2021 by industry veterans to empower employees, leaders, and
businesses, to deliver a platform that discovers, organizes, develops, and measures technical,
soft and functional skills and certifications at scale. Innovorg’s four core modules are focused on employee as well as partner enablement. The modules power up skills gap analysis, roles design, career pathing, continuous learning and effective upskilling. Innovorg aggregates and curates content for all of the standard skills tapping into the global content ecosystem. Providing customized solutions for the $300 billion Service Provider market, Innovorg’s platform is uniquely positioned to cater to the highly technical and resource-intensive Service Provider
segment, which is underserved with the skills gap now reaching the crisis level. While the cloud
and data industry continue to evolve, purpose-built tools such as Innovorg need to be readily
available for companies to keep up with new developments.
Media Contact:
iMiller Public Relations for Innovorg
Ilissa Miller
Tel: +1 866 307 2510
Email: innovorg@imillerpr.com